Shipping & Delivery

Shipping Rates & Methods (U.S.)

This is for U.S. shipping, for International shipping head here. GENERAL INFO. Standard Shipping. Your order will process and ship out within 1-3 business days (excluding US holidays) of placing the order. Your order ships with DHL and finishes last

Shipping Rates & Methods (International)

The total amount you pay for your order includes all applicable customs, duty, & taxes. We guarantee no additional charges on delivery.

My package hasn't moved, what can I do?

Sometimes there can be delivery delays and the best thing to do is reach out to the shipping carrier with your tracking number. They'll be able to give you the most up-to-date info and help you find a speedy solution. Please also allow extra time for

Why didn't I get free shipping on my order?

Free standard shipping is applicable on orders with the following subtotals (after discounts applied and before tax):. If your order didn’t qualify it’s because it was a little shy of the from the order subtotals above. More questions? Drop us a line

Why has my order been returned to Pepper?

If your order has been returned to Pepper, it's likely to be for one of the following reasons:. If your shipment is "returned to sender", we recommend contacting us to verify your shipping address and have your order reshipped. Please kindly note tha

Why hasn't my tracking status updated?

A shipping confirmation with the tracking number is sent to your email as soon as your order's label is printed. This means that your order has been picked up by our shipping carrier and your tracking number will update as soon as the shipping carrie

Do you ship to PO Boxes?

At this time, we can only ship to PO Boxes with US Standard Shipping (not US Express). We are not able to ship to PO Boxes outside of the US. We apologize for any inconvenience.

What is the US shipping cutoff for holiday arrival?

To ensure you receive your order by 12/22/24 for holiday arrival, you have a few options:. Once your order is placed, our warehouse team will process and ship it within 1-2 business days. When it's headed your way, you'll receive a shipment confirmat